Acknowledging Your Customers for the Holidays

‘Tis the season to show your appreciation for those who make your business tick, the bread and butter of your profits. 2018 is on the horizon, and what an opportunity to share a small token in recognition of the year gone by. Read on for guidance in selecting the best notion for your customer list.

Determine your ‘love’ list

All this talk might have you wondering how to pay homage to such an important relationship, especially when there may be 1000s of customers to recognize. The first step is to determine how many you would like to thank. Is there a core set of customers who account for a majority of your business? If so, maybe it makes sense to create a more personal, physical gift—one that’s delivered. Is your customer list significantly more in number? Well, you’re in luck! Social media, email marketing and the online world make it easy to reach a broad audience. Consider current customers, prospects, sub-contractors and vendors.

Quantify your budget

Putting a price tag on appreciation can be the trickiest part of any gift-giving scenario—after all, these relationships are what make your world go ‘round. But alas, it must be done. Determine how much capital, and, most importantly, TIME you can afford to spend on this task. This will help make the final choice in this equation.

Find the best fit for your audience

YouTube Video: If you’re looking for an option with a very personal touch, custom messaging and easy distribution, a recorded message involving key players or the entire staff may be a good fit. This can be easily distributed to a large audience through social media and email marketing fairly economically. This content would also be very trackable.

Email: Depending on your budget and audience, this may take several different forms. A large audience may call for a templated emailed with some personalization fields. A custom email written by you might make more sense for a short email list. Either way, content options abound for this channel and can fit just about any budget and audience. Keep in mind, this messaging can carry through to your website!

Postcard or Holiday Card: Most offices receive oodles of holiday mail circulate around the building this time of year. It’s a classic that can be as unique, budget-friendly and personal as you care to make it. Consider integrating a unique feature. Confetti? Hand-written signatures? Interactive content?

Gift: This can take on SO MANY shapes and sizes. But my best advice—make it useful. Each year VistaComm conducts an employee photo contest that we then publish into a desktop calendar to share with our clients during the holiday season. It’s rewarding for our employees to share their talents in a new way, and to see their work on display when visiting clients! Alternatives might involve inviting them to your location for a free gift. Or, if you work B2B with an office anything like ours, food deliveries are always a hit!

Offer a Compelling Reward: This option walks a thin line between selling and thanking, but done properly, this can be a valued offer for both parties involved. Make sure the reward is worthy of your appreciation. Keep the reason for your offer in mind—it shouldn’t be given with the main intention of boosting sales and profits. But ultimately, your customer loves what your business offers, so they’ll be delighted to have additional access to these resources! Check out a few examples.

Host an Event: If your clientele is near, invite them in and show them a good time! This option may tend toward the pricier side, but no doubt can show the full breadth of your appreciation.

Donate to a charity: The heartfelt action of providing for those in need, especially during the holidays when those needs are most apparent, can be a rewarding gift for all involved in the giving gesture. Consider choosing a local charity, one that aligns with your business or a charity chosen by your customer. But no matter your choice, make sure to share the story of your giving. Maybe make this donation in the name of your customer for an extra personal touch.


It’s such a gift in itself to have a customer to show appreciation for. Don’t overlook these important relationships this holiday season. This is not a ‘selling’ opportunity, but rather a chance to strengthen your brand. Keeping your message pure and focused, void of marketing language now, can boost marketing efforts down the road. If you’re looking for more ideas or help in assembling the perfect appreciation, don’t delay—contact VistaComm today! After all, Christmas is less than 39 days away!

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